Facebook – can you explain this?
As some of you know, last month My Facebook was deactivated, I still don’t know why so I emailed Facebook.
Today I got this reply:
“Your account was disabled because you exceeded Facebook’s limits on multiple occasions, despite having been warned to slow down. Upon further review of your site activity, we have determined that you were in violation of our Terms of Use.
One of Facebook’s main priorities is the comfort and safety of our users. Accordingly, Facebook does not endorse unsolicited contact with strangers as it may be considered annoying or abusive. It is especially prohibited when large groups of users who share similar physical characteristics are targeted for this type of behavior.
Unfortunately, your account has been permanently disabled. We will not be able to reactivate it for any reason, nor will we provide further explanation of your violation or the systems we have in place. This decision is absolutely final.”
I’m afraid I do not understand most of what was said.
I have not received any warnings about my account deactivation, nor have I received requests to ‘slow down’ and more importantly I am still unaware as to what I should have slowed down from or what limits I have exceed.
Can anyone tell me where I should have received these warnings and how I should have retrieved and responded to them? Because I have no record of them.
I fully appreciate Facebook’s stance on unsolicited contact.But I don’t think I have participated in that you consider to
have breached this conduct.
I feel I have received no warning before my account was permanently deactivated, I was not informed of any violations I may have
committed. I have not been given an opportunity to respond to these claims and have not been provided with any time or opportunity to rectify my behaviour.
Can anyone explain what’s going on or actually tell me what I did wrong?
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